Shipping policy

Shipping Policy

Thank you for choosing Meifumarket! We are committed to providing reliable shipping services to customers worldwide. Below are the details of our shipping policy.

【Shipping Coverage】
We ship to most countries and regions worldwide, currently supporting delivery to over 200 countries and regions.

【Delivery Time】
Delivery times vary by destination:

Domestic Shipping (Mainland China):
- Standard shipping: 3-7 business days
- Remote areas: 7-15 business days

International Shipping:
- Asia: 7-15 business days
- North America, Europe: 10-20 business days
- Other regions: 15-30 business days

Note:
- Delivery times are estimates, calculated from the shipping date
- Holidays, customs inspections, weather, and other factors may cause delays
- Pandemics or force majeure events may affect delivery times

【Shipping Costs】
Shipping costs are calculated based on order amount and destination:

Order $0-30: $8 shipping
Order $30-50: $5 shipping
Order $50+: Free shipping

Special cases:
- Remote areas may incur additional fees
- Oversized or overweight items may incur extra shipping charges
- Exact shipping costs are displayed at checkout

【Order Processing】
- Orders are processed and shipped within 1-3 business days after confirmation
- Orders are not processed on weekends and holidays
- You will receive a shipping confirmation email with tracking number
- Track your package on our website or the carrier's website using the tracking number

【Package Tracking】
After your order ships, you will receive:
- Shipping confirmation email
- Tracking number
- Carrier information

You can track your package by:
- Logging into your account to view order status
- Using the tracking number on the carrier's website
- Contacting our customer service team for assistance

【International Shipping Notes】
Customs Duties and Taxes:
- International orders may be subject to import duties, VAT, or other taxes
- These fees are the recipient's responsibility and not included in the order total
- Specific tax amounts are determined by the destination country's customs
- We cannot estimate or control these fees

Customs Clearance:
- International packages must pass through destination country customs inspection
- Clearance times vary by country, typically 3-7 business days
- Customs may require additional information or documentation
- Delays due to customs are beyond our control

【Shipping Address】
- Please ensure you provide an accurate and complete shipping address
- Include recipient name, phone number, detailed address, and postal code
- We are not responsible for delivery failures or delays due to incorrect addresses
- To modify an address, contact us before the order ships

【Unattended Delivery】
If no one is available to sign for delivery:
- The courier will leave a pickup notice
- The package will be sent to a nearby pickup point or post office
- Please collect within the specified time according to the notice
- Failure to collect on time may result in package return, with costs borne by the customer

【Delivery Failure】
Delivery may fail due to:
- Incomplete or incorrect address
- Recipient refusal
- Multiple delivery attempts with no one available
- Customs detention or return

After delivery failure:
- We will contact you to confirm the situation
- Re-delivery may incur additional fees
- If the package is returned, we will refund after deducting round-trip shipping costs

【Lost or Damaged Packages】
Lost packages:
- If your package is lost in transit, please contact us
- We will coordinate with the carrier to investigate
- After confirming loss, we will reship or provide a full refund

Damaged packages:
- Contact us within 48 hours of receiving damaged goods
- Provide photos of the package and products
- We will arrange for return/exchange or refund

【Special Shipping Services】
Express shipping:
- Available in select regions
- Requires additional express fees
- Contact customer service before ordering to confirm availability

Scheduled delivery:
- We cannot guarantee delivery on a specific date
- If you have time requirements, order in advance and add a note
- We will do our best but cannot guarantee

【Non-Shippable Items】
The following items may not be shippable to certain regions:
- Battery-powered products
- Liquids and powders
- Flammable or explosive items
- Items prohibited for import by the destination country

Please confirm whether items can be shipped to your region before ordering.

【Holiday Shipping】
- Orders are not processed during Chinese public holidays
- Holidays in the destination country may affect delivery times
- During major promotional events, high order volumes may extend processing times

【Contact Us】
For shipping-related questions, please contact:
- Email: meifu@meifumarket.shop
- Business Hours: Monday-Friday 9:00-18:00 (Beijing Time)

We will respond and assist you as soon as possible.

Last updated: November 27, 2025