Refund policy

Refund and Return Policy

Thank you for shopping at Meifumarket! We are committed to ensuring your complete satisfaction with your purchase. If you are not satisfied with your purchase, we offer the following refund and return services.

【Return Conditions】
- Returns accepted within 30 days of receiving your order
- Items must be unused, undamaged, and in original condition
- Items must include original packaging, tags, and all accessories
- Certain items (personal care products, food, customized items) cannot be returned for hygiene or special reasons

【Return Process】
1. Contact our customer service team at [Your Customer Service Email]
2. Provide your order number and reason for return
3. We will respond within 1-2 business days with return address and instructions
4. Ship the item back to the designated address (return shipping costs are borne by the customer unless the item has quality issues)
5. Once we receive and inspect the item, we will process your refund within 5-7 business days

【Refund Method】
- Refunds will be issued to your original payment method
- Refund processing time: 5-10 business days (actual arrival time depends on your bank or payment platform)
- Original shipping fees are non-refundable (except for quality issues)

【Non-Returnable Items】
- Items beyond the 30-day return period
- Used, damaged, or missing original packaging
- Personal care products, food, earphones, and other hygiene-related items
- Sale or clearance items (unless otherwise stated)

【Exchange Service】
For size, color, or model exchanges, please request a return first, then place a new order for the desired item.

【Quality Issues】
If you receive a defective or damaged item:
- Contact us within 48 hours of receiving the item
- Provide photos and description of the issue
- We will cover return shipping and provide a full refund or free replacement

【Contact Us】
For any questions, please contact us:
- Email:meifu@meifumarket.shop
- Business Hours: Monday-Friday 9:00-18:00 (Beijing Time)

Last updated: November 2025